Privacy Policy

Monash Computer Repair – https://inpc.com.au/
Effective Date: 19 February 2025
Last Updated: 19 February 2025

1. Introduction

Monash Computer Repair (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or use our services.

Our website address is:
👉 https://inpc.com.au/

If you have any questions about this Privacy Policy, please contact us:

📧 Shane@issoft.com.au
📞 0479 103 129

2. What Personal Information We Collect

We may collect the following types of personal information:

Full name
Email address
Phone number
Business name (if applicable)
IP address and device/browser data
Information submitted via website forms
Account login details (if applicable)
Comments you post on the site

We only collect personal information that is reasonably necessary for our services.

3. How We Collect Personal Information

We collect personal information:

When you fill in forms on our website
When you contact us by phone or email
When you leave comments
Automatically via cookies and analytics

4. Comments

When visitors leave comments on our website, we collect:

Data shown in the comment form
Visitor’s IP address
Browser user agent string

This helps with spam detection and security.

An anonymised hash of your email may be provided to the Gravatar service to check for a profile image. Gravatar’s privacy policy is available here:
https://automattic.com/privacy/

After approval, your profile picture (if available) may be visible publicly next to your comment.

5. Media

If you upload images, please avoid including GPS location data (EXIF). Visitors may download images and extract location data from them.

6. Cookies

We use cookies to enhance your experience.

Comment Cookies

If you leave a comment, you may opt-in to save your name, email, and website in cookies. These last one year.

Login Cookies

If you visit our login page, a temporary cookie checks whether your browser accepts cookies. It contains no personal data and is removed when you close your browser.

When you log in:

Login cookies last two days
Screen preference cookies last one year
If “Remember Me” is selected, login persists two weeks
Logging out removes login cookies

Editing Cookies

If you edit or publish content, an additional cookie will be stored for one day. It contains no personal data.

You can disable cookies in your browser, but some website functions may not work correctly.

7. Embedded Content from Other Websites

Articles on this website may include embedded content (e.g. videos, images).

Embedded content from other websites behaves as if you visited that website directly. They may:

Collect data about you
Use cookies
Use third-party tracking
Monitor your interaction

We are not responsible for external website privacy practices.

8. How We Use Your Information

We use personal information to:

Provide IT support and related services
Respond to inquiries
Process service requests
Improve our website and services
Maintain security
Communicate service updates

We do not sell your personal information.

9. Who We Share Your Data With

We may share personal information with:

Hosting and service providers
Spam detection tools
Legal or regulatory authorities when required

If you request a password reset, your IP address may be included in the reset email.

Some service providers may store data outside Australia. We take steps to ensure data is handled securely.

10. Data Retention

We retain personal information only as long as necessary for:

Providing services
Legal compliance
Security and fraud prevention

Comments and related metadata may be stored indefinitely.

Registered users (if applicable) can view, edit, or delete their information at any time (excluding their username). Administrators also have access to manage this data.

11. Security

We use reasonable technical safeguards to protect your information from:

Unauthorised access
Loss
Misuse
Disclosure

However, no online system is completely secure.

12. Your Rights

If you have an account or have left comments, you may request:

A copy of the personal data we hold about you
Correction of inaccurate data
Deletion of personal data (where legally permitted)

This excludes information we must retain for legal or security reasons.

To request access or deletion, contact:

📧 Shane@issoft.com.au
📞 0479 103 129

13. Complaints

If you believe we have breached your privacy rights, contact us first so we can attempt to resolve your issue.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at:
https://www.oaic.gov.au

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised “Last Updated” date.